Unable to view the documents


This usually happens if the pop-up blocker is turned on. It is possible to turn off the pop-up blocker in the browser.


Click on the link for browser you are using below for instructions on how to disable the pop-up blocker


Internet Explorer

Google Chrome




How to selectively disable the Pop-Up Blocker in Internet Explorer


Go to Tools ŕ Pop-up Blocker ŕ Pop up Blocker Settings


In the Address of the website to allow box type - *.eppingforestdc.gov.uk


Click on Add.


Make sure it now appears in the Allowed sites list.


Click Close.




Try to view the file it should work.


If not check to if the tabbed browsing setting is as per follows -


Go to Tools ŕ Internet Options


On the General Tab Click on the Settings for Tabs



In the Tabbed Browsing Settings Form make sure that the following options are selected.



How to selectively disable the Pop-Up Blocker in Google Chrome


Location of the pop up blocker in Google Chrome




Click on the window with the red cross. The following screen comes up –



Select the option that says Always allow pop-ups from planpub.eppingforestdc.gov.uk

Click on Done.

Try to view the file again, this time it should work.

For more information click on the following link.



How to selectively disable the Pop-Up Blocker in Firefox


Location of Popup Blocker in Firefox




Click on the options button on the popup blocker message bar – the following window will appear -





Select the option to allow popups for planpub.eppingforestdc.gov.uk. Try to view the document again it should open in a new tab.


How to disable the Pop-Up Blocker in Safari


Please note that in safari the pop-up blocker is either on or off.  There is no option to turn of pop ups for certain sites. We would suggest disabling the pop-up while browsing the plans and turn then back on once finished.


To disable the pop-ups click on the cogwheel at the top right hand corner.


Half way down the pop –up menu there should be an option called ‘Block Pop-Up Windows. Make sure there is no tick mark to the left of it.



Try to view the file again. It should now work.